Global Environmental, Health and Safety (EHS) professionals work to keep their people safe and healthy, while keeping their facilities operating safely and sustainably. Our EHS Program is designed to integrate EHS initiatives into all aspects of business operations. This program is also responsible for applying applicable federal, state and local regulations and for considering proposed legislation from the U.S. Occupational Health and Safety Administration, U.S. Environmental Protection Agency, and the U.S. Department of Transportation. All operational team members complete training to fully understand the expectation of behaviors defined by our Global EHS Policy.
Safety Performance We make safety a core focus across our operations, trending 64 percent favorable to the U.S. Wholesale Industry Average as defined by the U.S. Bureau of Labor and Statistics. In 2020, our North American Total Recordable Incident Rate (TRIR) was 1.2 and our Lost Time Incident Rate (LTIR) was 0.4.
Safety Culture & Training Grainger began implementing our Behavior Based Safety (BBS) Program in 2011, beginning with the distribution center (DC) network. This program strives to build a self-sustaining culture of safety using pointed safety observations performed by supervisors, managers, and directors. These observations provide an opportunity for in-the-moment coaching and positive feedback. In 2017, we rolled out the program to our branch network, and in 2020 we expanded the program throughout North America, including Canada and Mexico. In 2020, the total number of safety observations conducted in North America were over 41,000.
In 2020, the Corporate EHS team partnered with Grainger’s North American services and solutions team to develop both a Safety Handbook and a new training program for the entire services organization. The training covers the safety topics and situations that our team members are likely to face when visiting customer sites.
Online resources, such as Grainger’s KnowHow website of the Safety & Health Solutions Center, also provide safety information and insights for Grainger team members and customers. In addition, Grainger provides thought leadership at industry events throughout the year.
Safety Partnerships Grainger leverages external partnerships to best support our EHS professionals. Grainger’s Field Safety Specialists (FSS) work with partner organizations to identify hazards and apply the hierarchy of hazard control to find solutions for customers. Grainger is also a proud member of the Campbell Institute of the National Safety Council, whose mission is to use research, education and advocacy to eliminate preventable deaths at work, in homes and on the road.