Grainger is a broad line, business-to-business distributor of maintenance, repair and operations (MRO) supplies and other related products and services. We offer 1.6 million quality stocked products, a consultative sales approach, technical and product expertise, a premium digital experience and the ability to get complete orders to customers quickly to help keep their operations running and their people safe. 3.8 million businesses and institutions worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. Our customers represent a broad collection of industries, including commercial, government, healthcare and manufacturing.
Learn more about our business and strategy in our 2020 Fact Book.
Our Purpose In 2019, Grainger introduced the Grainger Edge, our new strategic framework that defines who we are, why we exist, and how we work together to bring value to our customers, communities and team members. It outlines our purpose, aspiration, strategy and principles that are foundational to our culture.
Materiality Assessment Our materiality assessment and resulting materiality matrix form the foundation of our sustainability program at Grainger. Using the Global Reporting Initiative (GRI) Standards’ definition of materiality, this assessment is the process through which an organization determines the most important issues that reflect its impacts on stakeholders, the economy, the environment and society.
Our materiality matrix is the result of Grainger’s first corporate materiality assessment performed in 2017. Topics rated highly material by both internal and external stakeholders are in the top right of the matrix.
We intend to refresh this materiality assessment in 2021. Conducting this refresh will enable us to optimize our priorities, refine our sustainability strategy and identify emerging issues.
2019 Corporate Social Responsibility (CSR) Scope Although Grainger’s CSR commitments apply throughout the world, the 2019 information included on this website focuses primarily on the company’s major operations in the U.S. and Canada. These operations currently represent more than 80 percent of Grainger’s business based on percentage of revenue, scope of operations and number of team members. Where applicable, the specific geographic boundary is noted.