Read more about our governance efforts in our 2023 Environmental, Social and Governance Report.
Grainger’s Business Conduct Guidelines define our shared expectations of how we work together, serve customers and business partners and honor our commitments to shareholders everywhere we do business. In December 2022, the Board adopted our updated Business Conduct Guidelines, incorporating new and enhanced topics including responsible sourcing; diversity, equity and inclusion; intellectual property; and social media.
Grainger recognizes the importance of protecting the personally identifiable information (PII) of our team members, customers and suppliers. We are committed to protecting PII from unauthorized access, usage or disclosure by following globally recognized privacy standards and building privacy and data protection principles into our systems and processes by design. Notice regarding our practices is published via our Privacy Policy.
The Grainger Information Security team’s mission is to facilitate the protection of Grainger information and technology assets worldwide. We achieve this by establishing guidelines to help ensure the confidentiality, integrity and availability of assets across the global organization. We manage risk through the application of appropriate technologies, people and processes to identify, detect, protect, respond and recover in alignment with the organizational risk posture and National Institute of Standards and Technology (NIST) Cybersecurity Framework.
To help ensure the products we distribute are manufactured and delivered with high ethical standards, our Supplier Code of Ethics focuses on the following key areas of ethical sourcing: human rights and labor standards, health and safety, environment, sanctions, bribery and corruption, conflicts of interest, privacy and data protection and reporting concerns.
Our Supplier Performance Management team works with our suppliers to improve operational performance, educate on Grainger’s shipping requirements and drive compliance on purchase orders shipped to our network as well as orders delivered directly to our customers. All active product suppliers that Grainger purchases from are provided a detailed scorecard each month measuring specific metrics such as stock fill rate, drop-ship availability and shipping compliance, allowing Grainger to provide exceptional customer service.
Our company has established a Product Safety Committee to provide ongoing governance and oversight of product safety, quality and compliance.
Grainger works to develop, implement and enhance business continuity processes in alignment with the ISO/IEC 22301 framework for Business Continuity. This standard provides the strategic direction for business continuity program and guides the establishment of activities that align with the framework.
